4. After you pay, please allow us to use 2 working days to send your shoes. You will receive an email with your order confirmation number and your shipping tracking number with in 48 hours after you pay your order. With this tracking number you can track the progress of your order.

5. Shipping time usually takes about 7 - 10 working days. We delivery the shoes via international transport companies, normally via EMS.Tracking numbers of each shipping company will be sent via email when an order is shipped from our warehouse. You can track the shipment via the web and tracking information can also be obtained by contacting shipping company website, which will be provided specific by email. Please visit: http://www.af1shop.com/english-main.jsp

6.Please make sure to provide precise city, state, and zip code information. The risk of loss would be passed to you if it is caused by the mistakes of shipping address made by you at filling out the shipping information.

Return

Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return merchandise, first please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you need not to send anything back.

1.If there are irremediable defects with the merchandise, you can return them back to us for repair or replacement within 15 days of the original order dispatch date.

2.Products must be in the condition you received them and in the original box and/or packaging.

3.We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs.

4.To contact our customer service for questions or to obtain a return address.

Exchange

Acceptable reasons for an exchange : factory defected, wrong color/size was sent, mistakes made on the part of ieshoes.

Unacceptable reasons for an exchange: colors of the merchandise are darker/lighter than pictured,had minor color differences from the picture,do not fit (see below for more info), I would rather have a different one.

1.It is necessary to contact us and obtain an instructions before returning any product to us.

2.Exchanges on any merchandise can be made only if it is in unworn condition.

3.Customers are required to email us within 3 days of receiving their products if they need to make an exchange.

4.If an exchange falls under this category, the customer is responsible for all the shipping charges during the whole exchange process.

All sales are final - please ask any questions you have before ordering to limit or to prevent any problems.

Design created by zen-cart-power.com